FAQ

1. How long will my order take to arrive?

For information concerning our shipping times, please visit our Shipping & Handling page.

2. How do I place an order?

You can place an order directly on our website by selecting the product you wish to purchase, adding it to your cart, and proceeding to checkout. Follow the prompts to complete your order.

3. What payment methods do you accept?

We accept Apple Pay, Google Pay, credit cards, PayPal, AmEx, Union Pay, and more. All transactions are secure and encrypted.

4. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-3 business days, and shipping takes up to 3 days for domestic orders and up to 15 days for international orders.

5. What is your return/exchange policy?

We offer a 15-day return/exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 15 days of receiving your order. The item must be unused and in its original packaging. Please visit our Return Policy page for more details.

6. How do I return or exchange an item?

To return or exchange an item, please contact our customer service team at info@allcareshop.org with your order number and the reason for the return. We will provide you with instructions on how to proceed.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@allcareshop.org with your order number and photos of the issue. We will work to resolve the issue as quickly as possible.

8. Can I cancel or modify my order after placing it?

Orders can be cancelled or modified within 3 hours of placing them. Please contact us as soon as possible at info@allcareshop.org with your order number if you need to make changes.

9. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

10. How can I contact customer support?

You can contact our customer support team by email at info@allcareshop.org or by using the live chat feature on our website. Our support hours are 24/7.